Legal documents
Everything that governs your use of the Platform. The Master Subscription Agreement is the master document; the addenda below are incorporated into it by reference, and the clause that does so is noted on each one.
Master Subscription Agreement
The master agreement. Governs all access to and use of the Platform, and is accepted online at signup or first use.
Data Processing Addendum
How we process personal data on your behalf: roles, documented instructions, international transfers, and subprocessor terms.
Incorporated by reference at MSA §6.5AI Services Supplement
Terms for AI-enabled features, including the MAAV assistant: named failure modes, your verification obligation, and the no-training restriction.
Incorporated by reference at MSA §6.8Security Addendum
The technical and organizational measures protecting your data. We commit not to materially weaken them during the term.
Incorporated by reference at MSA §6.7Service Level Agreement
Uptime commitment, how availability is measured, what is excluded, and the service credits you can claim.
Incorporated by reference at MSA §1.12AAcceptable Use Policy
What you may and may not do with the Platform, and what happens when an account crosses the line.
Incorporated by reference at MSA §1.2Business Associate Agreement
For HIPAA Covered Entities and Business Associates: how we handle Protected Health Information.
Incorporated by reference at MSA §6.6Subprocessors
The authoritative list of third parties that process customer personal data, and how to subscribe to change notifications.
Incorporated by reference at DPA §4.2, MSA §6.4Service Descriptions
Per-module functional descriptions and service-specific terms for each module you can purchase.
Incorporated by reference at MSA §1.12Cookie Notice
What cookies this site sets, why, and how to change your choices.
Referral Agreement
Terms of the referral program, accepted by Referrers at enrollment.
Questions about any of these
Email [email protected] from your work address. For privacy and data-subject requests, use [email protected].